THE 12 CONCEPTS OF SERVICE 1. The ultimate responsibility and authority for Al-Anon world services belongs to the Al-Anon groups. 2. The Al-Anon Family Groups have delegated complete administrative and operational authority     to their Conference and its service arms. 3. The right of decision makes effective leadership possible. 4. Participation is the key to harmony. 5. The rights of appeal and petition protect minorities and insure that they be heard. 6. The Conference acknowledges the primary administrative responsibility of the Trustees. 7. The Trustees have legal rights while the rights of the Conference are traditional. 8. The Board of Trustees delegates full authority for routine management of Al-Anon Headquarters to     its executive committees. 9. Good personal leadership at all service levels is a necessity. In the field of world service the Board     of Trustees assumes the primary leadership. 10. Service responsibility is balanced by carefully defined service authority and double-headed       management is avoided. 11. The World Service Office is composed of selected committees, executives and staff members. 12. The spiritual foundation for Al-Anon's world service is contained in the General Warranties of       the Conference, Article 12 of the Charter.